Returns, Refunds, Cancellations, and Exchanges

At zynabella.com, we prioritize your satisfaction, ensuring that your shopping experience is not just stylish but also hassle-free. Our comprehensive policy on returns, refunds, cancellations, and exchanges is designed to offer transparency, convenience, and flexibility.

Return Policy: Your Satisfaction, Our Commitment

We understand that sometimes things may not go as planned, and that's why we offer a generous return policy for most products on zynabella.com. For domestic orders, you can return or replace items within 7 days of delivery. However, please note that certain items, especially those marked as 'Made to Order,' are exempt from returns.

The eligibility criteria for returns are clearly stated on each product page. To ensure a smooth return process, products must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in their original packaging.

Initiating a Return or Replacement: Seamless and Swift

If you find yourself needing to return or replace an item, our process is designed to be user-friendly. Simply access the 'My Order' section in the zynabella.com app within 7 days of delivery to initiate the return or replacement request.

Our commitment to customer satisfaction extends to the efficient handling of returns. Once you request a return, a pickup will be organized for the item. Our trusted courier partners will collect the item within 3-5 business days after we receive your return request. Once the pickup is complete, your refund will be initiated promptly.

Order Cancellation: Your Window of Flexibility

We understand that plans may change, and sometimes you may need to cancel an order. At zynabella.com, we allow you to cancel your order within 24 hours. You can manage this easily through the 'My Order' section in the app. Alternatively, you can contact us via email at info@zynabella.com or call our customer service hotline at 1800-XXX-XXXX (Monday to Saturday, 10 AM to 7 PM).

It's important to note that zynabella.com reserves the right to cancel any order without prior confirmation from the customer. Verification may include a verbal or written confirmation to ensure a smooth and secure transaction.

Refund Process: Putting Your Mind at Ease

Understanding the importance of a timely and secure refund process, we take steps to ensure your money is returned promptly. For prepaid orders, the refund will be credited to the bank account, credit/debit card, or the original payment method. In the case of Cash on Delivery (COD) orders, customers will need to provide bank details or a UPI ID for the refund.

The timeline for refunds is as follows: within 3 business days for order cancellations and post-pickup for returns. We aim to make the process as seamless as possible, acknowledging your trust in zynabella.com.

Partial Order Returns: Tailoring to Your Needs

Yes, you can return part of your order if the products are eligible for returns within 7 days of delivery. However, please be aware that certain items may not be returnable or exchangeable due to their nature or customization

Size Issues: Ensuring the Perfect Fit

We understand that sizing can sometimes be tricky. If a product doesn't fit, and you'd like a new size, you can request a size exchange through the 'My Order' section or reach out to our customer service team within 7 days of receiving the product.

In some cases, minor size and fit alterations might be available for orders placed within India. Our dedicated team will do their best to assist you with size exchanges and alterations, subject to availability. If the requested size is unavailable, we will provide you with the option to return the product instead.

zynabella.com - Where Style Meets Convenience!

At zynabella.com, your satisfaction is at the heart of everything we do. Our returns, refunds, cancellations, and exchanges policy is crafted to provide you with the flexibility and assurance you deserve when shopping for your favorite fashion pieces. We want your zynabellaynabella experience to be not only stylish but also stress-free, ensuring you can shop with confidence and ease.