Refund Policy
Refund Timeframe: When Can I Expect My Refund?
Upon initiating a return request with our Customer Service, anticipate the product to be picked up within 2 business days. Subsequently, we strive to initiate the refund process within 1 working day. Post-refund initiation, you can expect the refunded amount to reflect in your account within 5-7 working days, depending on the chosen payment mode.
Please be aware that orders with torn or damaged packaging will not be accepted for return.
Refund Policy: What Is the Timeframe?
After raising a return request, it takes 2 business days for the product pickup, followed by an additional 24 working hours to initiate the refund. The refunded amount is then expected to reflect in your account within 5-7 business days.
Changing Refund Payment Mode: Can I Switch My Payment Method?
The refund method is contingent upon the mode of payment selected during the purchase. Ensure that the payment details provided during the return request are accurate to facilitate a smooth refund process.
Duration for Returns Acceptance: How Long Are Returns Accepted?
For both prepaid and Cash on Delivery (COD) orders, the refund receipt time is 7 business days after a successful Quality Check. We prioritize efficient return processing while maintaining the quality of our products.
Refund Method for COD: How Is COD Refunded?
For COD orders, the refund against return will be credited to your Bank Account. Please provide accurate and up-to-date bank details during the return process to ensure a seamless refund.
Refund Policy for Lost or Undelivered Orders: What Happens?
In the unfortunate event of an order being lost or undelivered, rest assured that we will refund the complete order amount, including any paid shipping charges. Your satisfaction is our priority, and we are committed to resolving issues related to lost or undelivered orders.
Treatment of Shipping/COD Charge for Returns: What to Expect?
If you decide to return a delivered order, note that the shipping/COD charge, if applicable, will not be refunded. We appreciate your understanding in this matter.
Order Cancellation: Is It Possible?
To cancel an order, send an email to info@dressmae.com within 6 hours of placing the order, Monday to Saturday, between 10 AM-6 PM. Keep in mind that some orders are shipped almost immediately, and cancellation may not always be possible. Any amount paid will be credited to the original payment mode.
Refund Processing Time for Debit Card and Credit Card Transfers: What to Know
For Debit Card and Credit Card transfers, the refund processing time depends on the respective bank. Banks will send an SMS for credit amounts exceeding INR 5000 only. It's important to note that for refunds, only the product price will be refunded; delivery and handling charges are non-refundable.